Unable To Download Game From Blizzard Servers

Hello Support Team, Can you show me a thread that I can handle the “Unable to download game data from Blizzard’s servers. Please try to check your internet connection and try again”.

Posted by3 years ago

Archived

Can't connect to Battle.net

So I recently built a new computer, and it seems that battle.net can never connect. I continuously get the error:

'BLZBNTBGS80000011 (3005)'

It claims this error occurs when it undergoes maintenance, which is clearly not the case as it works fine on all other devices connected to the same wifi network.

I'm thinking it might be something to do with having installed battle.net on my harddrive, whilst the Windows 7 operating system is on an SSD. I thought perhaps it was trying to reference files that didn't exist on the HD, but I created duplicates for most files. I'm able to download games from the battle.net launcher fine, but I'm unable to play them due to the inability to connect to the servers.

If anyone knew how to fix this I'd be very grateful.

80% Upvoted

Although this game has been released, it remains under active development - information may change frequently and could be outdated or irrelevant.

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StarCraft II
Developers
Release dates
Windows	July 27, 2010
macOS (OS X)	July 27, 2010

StarCraft
StarCraft	1998
StarCraft II: Wings of Liberty	2010
StarCraft II: Heart of the Swarm	2013
StarCraft II: Legacy of the Void	2015
StarCraft Remastered	2017

Key points

Offline mode requires periodic online Battle.net re-authentication every 30 days.^[1]

General information

Official technical support forum

Official forums

1Availability
- 1.1Version differences
2Essential improvements
- 2.1Mods
3Game data
6Audio settings
7Network
8Issues fixed
9Other information

Availability[edit]

Source	DRM	Notes	Keys	OS
Retail
Amazon.com
Battle.net	Requires online authentication.

All versions require Battle.netDRM, as well as periodic online re-authentication every 30 days.^[1]

Free Starter Edition is also available, although this edition cannot be played offline.^[1]

Version differences[edit]

Starter Edition[edit]

The StarCraft II Starter Edition is a free but limited version of StarCraft II.

Only the first five missions of the Terran campaign are available, as well as the first four missions of the Zerg campaign. Two challenge missions are available as well.
Custom non-ranked multiplayer and AI battles are available with all three races.
The entire Arcade mode is available. Custom maps can be created with the Editor, but not published.
All achievements and progress carry over to the full version.

Starting from November 14, 2017, StarCraft II has gone free-to-play. Contents which are available for free:

The original Wings of Liberty campaign.
Ranked multiplayer ladder.
Current and upcoming Co-op Commanders.

Downloadable content (DLC) and expansions

Name	Notes
Heart of the Swarm	Standalone. Can be bought from the Battle.net store.
Legacy of the Void	Standalone. Can be bought from the Battle.net store.
Nova Covert Ops Mission pack 1
Nova Covert Ops Mission pack 2
Nova Covert Ops Mission pack 3

Essential improvements[edit]

Mods[edit]

StarCraft Mass Recall[edit]

StarCraft Mass Recall is a fan remake of the original StarCraft with the Brood War expansion in StarCraft II's engine.

Game data[edit]

Configuration file(s) location[edit]

System	Location
Windows	%USERPROFILE%DocumentsStarCraft IIAccounts
macOS (OS X)

Save game data location[edit]

System	Location
Windows	%USERPROFILE%DocumentsStarCraft IIAccounts
macOS (OS X)	~/Library/Application Support/Blizzard/StarCraft II/Accounts/

Default StarCraft II folder[edit]

There are also shortcuts in the StarCraft II folder that are named as account character names that you've already logged into from that computer, that link directly to that account's folder. This is handy for quick access to replays.

Local files are stored under %USERPROFILE%DocumentsStarCraft IIAccounts - This folder contains:

Variables.txt - Stores several of your personal settings
Hotkey folder - Contains a file for each set of custom hotkeys you may have created up
Another folder that contains replays, saved games, screenshots and other locally saved data

The game is typically installed under C:Program Files (x86)StarCraft II, where you can find:

StarCraft II Editor
StarCraft II Public Test - only used when a patch is in public testing
Under the Support folder, the Repair.exe tool that will repair file corruption - try this before reinstalling, it may save time
Other folders containing the game files, crash logs, and so on.

Video settings[edit]

Graphics settings.

Graphics option	Option	WSGF	Notes
Widescreen resolution
Multi-monitor
Ultra-widescreen	Locked to 16:9. Use Flawless Widescreen at own risk.
4K Ultra HD	May need to change resolution in `%USERPROFILE%DocumentsStarCraft IIVariables.txt`
Field of view (FOV)
Windowed
Borderless fullscreen windowed	Called 'Fullscreen (Windowed)' in-game.
Anisotropic filtering (AF)
Anti-aliasing (AA)
Vertical sync (Vsync)
60 FPS and 120+ FPS
Color blind mode	Enable under Options, Gameplay.

Input settings[edit]

Keyboard and mouse	Native	Notes
Remapping
Mouse acceleration	No mouse acceleration.
Mouse sensitivity
Mouse input in menus
Mouse Y-axis inversion
Controller
Controller support	See the glossary page for potential workarounds.

Audio settings[edit]

Audio options	Native	Notes
Separate volume controls
Surround sound	Will use Windows's channel count.
Subtitles	Unit phrases are not included.
Closed captions
Mute on focus lost	Can be enabled or disabled.

Localizations

Language	UI	Audio	Sub	Notes
English	US, EU, and SEA
Traditional Chinese
French
German
Italian
Korean
Polish
Brazilian Portuguese
Russian
Spanish
Latin American Spanish

Network[edit]

Multiplayer types

Type	Native	Notes
LAN play	Use StarFriend.
Online play

Starter edition includes access to a limited co-op multiplayer mode.^[2]

Connection types

Type	Native	Notes
Matchmaking
Peer-to-peer
Dedicated
Self-hosting
Direct IP

Ports

Protocol	Port(s) and/or port range(s)
TCP	1119, 6113, 1120, 80, 3724
UDP	1119, 6113, 1120, 80, 3724

Universal Plug and Play (UPnP) support status is unknown.

Issues fixed[edit]

Unable to download game data from Blizzard's servers[edit]

Disable Windows' firewall^{[citation needed]}

Other firewalls may also block connection, including McAfee, Eset Nod 32 Antivirus & Smart Security and Norton Enterprise, disable or whitelist the whole installation folder for Starcraft to bypass

Jumping/jittery/lost mouse cursor (OS X)[edit]

There are a ton of threads that boil down to it being a problem with mouse acceleration screwing up when there is a high CPU load.The problem with turning mouse acceleration off is that StarCraft will turn it back on, even if you disable the option for OS mouse control override.

The solution is a program available here. This program turns off mouse acceleration in StarCraft II after the game boots.

Trouble installing game[edit]

If you receive an error similar to 'The file <name of file> could not be written', follow this guide.

Run as administrator^[3]

1) Right click the installer and choose Run as administrator (skip this step if using Windows XP).

2) Choose the installation options.

3) Once it begins installing, minimize the installer until the installation is completed.

Language Pack Issues[edit]

Language Pack Issues^{[citation needed]}

If upon logging into Battle.net you receive the error dialogue 'You need an authorized language pack from blizzard entertainment to use this language' use the following instructions to modify variables.txt.

1) Locate variables.txt within your StarCraft II folder (specifically the one containing your accounts, replays and saves which is distinct from the folder of the same name containing the game installation).

The default in Windows is %USERPROFILE%DocumentsStarCraft II

2) Open variables.txt in a text editor and locate the following lines (use control + f to search); localeidassets= and localeiddata=

In each of those lines insert your language code after the equals sign as follows:

Example: If you have the SEA version of the game:

localeidassets=enSG

localeiddata=enSG

3) Save the file and start the game to test.

If this does not fix the issue close the game then create a back up of the variables.txt file before deleting it.

Restart the game and attempt to login, this will automatically create a new variables.txt file and often fixes the issue although this method may require you to reset any customizations you have made to graphic, audio or control settings (your hotkeys are stored separately and are safe). If you need to reference your previous settings you can use the backup you made of variables.txt.

Deletion of the variables.txt file and re-creation should also resolve any issues with Region Limited licenses that have recently upgraded to Region Unlimited licenses.

Non-Steam Game Overlay[edit]

Some people have noted issues using StarCraft II with Steam, saying that upon leaving the Steam overlay, any commands issued would become waypointed instead of directly done and the game would act as if the Shift key was being held down.

Unable To Download Game Data From Blizzard Servers

This has been found to be as a result of the default Steam shortcut to enter the overlay - Shift + Tab, which makes StarCraft II assume the shift key is being held down. When the overlay is exited, the game does not note the lifting of the shift key, and assumes that the shift key is still being held, thus creating this issue. This can be fixed by changing the Steam shortcut to another key/key combination, such as Insert, Home or Insert+Home.

Unable To Download Game Data From Blizzard's Servers Starcraft 2

Alternative Non-Steam Game Overlay[edit]

Non-Steam Game Overlay^{[citation needed]}

Click on 'Add a Non-Steam Game'
Browse for SC2Switcher.exe in StarCraft IISupport
Add selected program

Notes

You will have to login every time you launch the game

Other information[edit]

API[edit]

System requirements[edit]

Unable To Download Game Data From Blizzard's Servers Heart Of The Swarm Reloaded

Windows
Minimum^[4]	Recommended
Operating system (OS)	XP, Vista (latest service pack)	7, 8, 10 64-bit (latest service pack)
Processor (CPU)	Intel Core 2 Duo AMD Athlon 64 X2 5600+	Intel Core i5 Series Processor or better AMD FX Series Processor or better
System memory (RAM)	2 GB	4 GB
Hard disk drive (HDD)	30 GB
Video card (GPU)	Nvidia GeForce 7600 GT ATI Radeon HD 2600 XT Intel HD Graphics 3000 128 MB of VRAM	Nvidia GeForce GTX 650 AMD Radeon HD 7790 1024 MB of VRAM

Support for Windows XP and Windows Vista will be dropped some time in 2017. The game will no longer run on these versions after this change.^[5]

macOS (OS X)
Minimum	Recommended
Operating system (OS)	10.9.5 (Latest Version)	10.11 (Latest Version)
Processor (CPU)	Intel Core 2 Duo	Intel Core i5 or better
System memory (RAM)	4 GB	8 GB
Hard disk drive (HDD)	30 GB
Video card (GPU)	Nvidia GeForce GT 330M ATI Radeon HD 4670	Nvidia GeForce GTX 780M AMD Radeon HD 6970

Unable To Download Game Data From Blizzard's Servers

References

↑ ^1.0^1.1^1.2Blizzard Support - Playing StarCraft II Offline - last accessed on 2018-08-27
↑https://www.reddit.com/r/starcraft/comments/3s93ub/lotv_isnt_required_to_play_coop_missions/
↑WON'T INSTALL -- 'CAN'T WRITE <SOME FILE>' - StarCraft II Forums
↑StarCraft II System Requirements - Battle.net
↑Ending Support for Windows XP and Vista - StarCraft II Forums